Over the past five or six years I’ve clocked up a lot of airmiles with budget airlines, originally in my globetrotting gig-going days, and then obviously flying between Glasgow and Amsterdam many, many times too. Well in all that time, I can’t really think of any awful moments. Plenty of delays, admittedly, but you’ll get that with any airline. Also I’ve flown through some pretty horrible weather, which is always unpleasant, and I do remember one nasty moment when a plane landing at London Luton was caught by a strong gust of wind that tipped it up as it approached the ground, causing the wing on my side of the craft to be perilously closer to the ground than i’m sure is recommended.
But in all those years in which I’ve flown with the likes of Ryanair, Easyjet and Go (before Easyjet took them over), I can’t really think of any horrific customer service incidents that have put me off a company.
Unfortunately, in autumn 2005, Easyjet killed off the route between Glasgow and Amsterdam, which has been a real pain for me. It’s seen me travel from Rotterdam to Glasgow via ferry, train and bus on one occasion, and on another it involved flights from Glasgow to London to Amsterdam with a nasty five hour safety window in London.
So when it was announced that flyglobespan would be taking over the old Glasgow-Amsterdam route, I was pretty happy. Their prices were costlier than Easyjet, but they came with a pretty good reputation. Unfortunately, so far in 2006 they’ve been so awful that I want to swear off them completely - and that’s without even seeing one of their planes.
The first incident came from flights I had booked for February 2006. Having had the trip fully booked for about six weeks, I got an email from globespan around the beginning of January, saying they were cancelling all flights on the new route until the end of March. Not that they wanted to refund my ticket cost immediately. In fact, they were recommending I fly to Prague instead. I eventually did get my money back, cos well, it’s the law, but it was more hassle than I’d have liked.
That was annoying, but I didn’t feel completely put off. I put it down to teething problems with the new route, and once it was settled they’d be as easy as easyjet. So I booked another trip from Amsterdam to Glasgow for this summer, this time for part work and part holiday, but with very specific dates. Well, a couple of weeks ago I got this email from them…
‘We regret to advise that due to operational reasons, we have found it necessary to withdraw the Tuseday Wednesday and Saturday Glasgow/Amsterdam/Glasgow sevice from May to October .
Passangers who wish may change to either the Sunday,Monday,Thursday or Friday Glasgow/Amsterdam/Glasgow service ( subject to availability), alternatively you may claim a full refund for the cancelled flight/s.’
I was so annoyed I didn’t even initially notice the glaring typos. Nice to know they proof read their emails before sending to hundreds/thousands of customers.
I suppose it was kind of them to cancel only one of my flights, but it did completely destroy my plans.
The question now on my mind is: should they change their name to ‘no flyglobspan’ or ‘don’t flyglobespan’?
If you are hoping to travel between Amsterdam and Glasgow in the future, I can only really recommend Transavia or Easyjet. Neither are ideal - Easyjet only go to Edinburgh, so it’s more hassle when you need to get a bus afterwards, while Transavia fly to Prestwick, but are slightly more expensive. Either way, both airlines do appear to actually fly as promised and use real planes, so it can be handy to pay a little extra in the knowledge you’ll actually complete your journey.
As for Globespan, is it just this one route that’s buggered, or the whole company? Well, it’s not all bad news. The majority of their flights to sunnier holiday destinations do actually take off and land, but don’t expect them to do so at the originally booked times. So far dermophoto has had one flight moved twice, while my parents, who have two separate holidays booked for later this year have suffered time changes and some horrible customer service too. It seems to me that the company is doing all it can to just stay inside the current EU laws for airlines and passengers and no more.
Just some feedback to let you know that it isnt just your route that seems to have these problems.
My friend was relocated to edinburgh for work and I decided to go visit.
I booked with fly globespan from london stanstead to edinburgh return just for the weekend.
On the return flight on arriving at the airport (on time) I was told that my flight had been rescheduled and was basically on the runway now waiting to take off. I was told that I should have checked my e mail for any changes, but considering my PC was back at home in London it was a bit on the impossible side.
I had to then book and pay for another flight home with easyjet.
When I did get home and check my PC there was no e mail received from them anyway.
I WONT BOTHER FLYING WITH THEM AGAIN!!!!
Comment by vicky — June 27, 2006 @ 5:45 pm
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